@backstage-community/plugin-scaffolder-backend-module-servicenow

ServiceNow actions for Backstage

This plugin provides Backstage template actions for ServiceNow.

The following actions are currently supported in this plugin:

• Table API

Prerequisites

• A Backstage project

Installation

Run the following command to install the action package in your Backstage project:

yarn workspace backend add @backstage-community/plugin-scaffolder-backend-module-servicenow

Installing the action on the new backend

Add the following to your packages/backend/src/index.ts file:

const backend = createBackend();

// Add the following line
backend.add(
  import('@backstage-community/plugin-scaffolder-backend-module-servicenow'),
);

backend.start();

Configuration

Update the app-config.yaml file to include the following config:

servicenow:
  # The base url of the ServiceNow instance.
  baseUrl: ${SERVICENOW_BASE_URL}
  # The username to use for authentication.
  username: ${SERVICENOW_USERNAME}
  # The password to use for authentication.
  password: ${SERVICENOW_PASSWORD}

Usage

Action : servicenow:now:table:createRecord

Request Type: POST

Input

Parameter Name	Type	Required	Description
tableName	string	Yes	Name of the table in which to save the record
requestBody	Record<PropertyKey, unknown>	No	Field name and the associated value for each parameter to define in the specified record
sysparmDisplayValue	enum("true", "false", "all")	No	Return field display values (true), actual values (false), or both (all) (default: false)
sysparmExcludeReferenceLink	boolean	No	True to exclude Table API links for reference fields (default: false)
sysparmFields	string[]	No	An array of fields to return in the response
sysparmInputDisplayValue	boolean	No	Set field values using their display value (true) or actual value (false) (default: false)
sysparmSuppressAutoSysField	boolean	No	True to suppress auto generation of system fields (default: false)
sysparmView	string	No	Render the response according to the specified UI view (overridden by sysparm_fields)

Output

Name	Type	Description
result	Record<PropertyKey, unknown>	The response body of the request

Action : servicenow:now:table:deleteRecord

Request Type: DELETE

Input

Parameter Name	Type	Required	Description
tableName	string	Yes	Name of the table in which to delete the record
sysId	string	Yes	Unique identifier of the record to delete
sysparmQueryNoDomain	boolean	No	True to access data across domains if authorized (default: false)

Action : servicenow:now:table:modifyRecord

Request Type: PUT

Input

Parameter Name	Type	Required	Description
tableName	string	Yes	Name of the table in which to modify the record
sysId	string	Yes	Unique identifier of the record to modify
requestBody	Record<PropertyKey, unknown>	No	Field name and the associated value for each parameter to define in the specified record
sysparmDisplayValue	enum("true", "false", "all")	No	Return field display values (true), actual values (false), or both (all) (default: false)
sysparmExcludeReferenceLink	boolean	No	True to exclude Table API links for reference fields (default: false)
sysparmFields	string[]	No	An array of fields to return in the response
sysparmInputDisplayValue	boolean	No	Set field values using their display value (true) or actual value (false) (default: false)
sysparmSuppressAutoSysField	boolean	No	True to suppress auto generation of system fields (default: false)
sysparmView	string	No	Render the response according to the specified UI view (overridden by sysparm_fields)
sysparmQueryNoDomain	boolean	No	True to access data across domains if authorized (default: false)

Output

Name	Type	Description
result	Record<PropertyKey, unknown>	The response body of the request

Action : servicenow:now:table:retrieveRecord

Request Type: GET

Input

Parameter Name	Type	Required	Description
tableName	string	Yes	Name of the table from which to retrieve the record
sysId	string	Yes	Unique identifier of the record to retrieve
sysparmDisplayValue	enum("true", "false", "all")	No	Return field display values (true), actual values (false), or both (all) (default: false)
sysparmExcludeReferenceLink	boolean	No	True to exclude Table API links for reference fields (default: false)
sysparmFields	string[]	No	An array of fields to return in the response
sysparmView	string	No	Render the response according to the specified UI view (overridden by sysparm_fields)
sysparmQueryNoDomain	boolean	No	True to access data across domains if authorized (default: false)

Output

Name	Type	Description
result	Record<PropertyKey, unknown>	The response body of the request

Action : servicenow:now:table:retrieveRecords

Request Type: GET

Input

Parameter Name	Type	Required	Description
tableName	string	Yes	Name of the table from which to retrieve the records
sysparmQuery	string	No	An encoded query string used to filter the results
sysparmDisplayValue	enum("true", "false", "all")	No	Return field display values (true), actual values (false), or both (all) (default: false)
sysparmExcludeReferenceLink	boolean	No	True to exclude Table API links for reference fields (default: false)
sysparmSuppressPaginationHeader	boolean	No	True to suppress pagination header (default: false)
sysparmFields	string[]	No	An array of fields to return in the response
sysparmLimit	int	No	The maximum number of results returned per page (default: 10,000)
sysparmView	string	No	Render the response according to the specified UI view (overridden by sysparm_fields)
sysparmQueryCategory	string	No	Name of the query category (read replica category) to use for queries
sysparmQueryNoDomain	boolean	No	True to access data across domains if authorized (default: false)
sysparmNoCount	boolean	No	Do not execute a select count(*) on table (default: false)

Output

Name	Type	Description
result	Record<PropertyKey, unknown>	The response body of the request

Action : servicenow:now:table:updateRecord

Request Type: PATCH

Input

Parameter Name	Type	Required	Description
tableName	string	Yes	Name of the table in which to update the record
sysId	string	Yes	Unique identifier of the record to update
requestBody	Record<PropertyKey, unknown>	No	Field name and the associated value for each parameter to define in the specified record
sysparmDisplayValue	enum("true", "false", "all")	No	Return field display values (true), actual values (false), or both (all) (default: false)
sysparmExcludeReferenceLink	boolean	No	True to exclude Table API links for reference fields (default: false)
sysparmFields	string[]	No	An array of fields to return in the response
sysparmInputDisplayValue	boolean	No	Set field values using their display value (true) or actual value (false) (default: false)
sysparmSuppressAutoSysField	boolean	No	True to suppress auto generation of system fields (default: false)
sysparmView	string	No	Render the response according to the specified UI view (overridden by sysparm_fields)
sysparmQueryNoDomain	boolean	No	True to access data across domains if authorized (default: false)

Output

Name	Type	Description
result	Record<PropertyKey, unknown>	The response body of the request