Manages Google Cloud technical support cases for Customer Care support offerings. For detailed description please check documentation.
Install typings for Google Cloud Support API:
npm install @types/gapi.client.cloudsupport-v2 --save-dev
You need to initialize Google API client in your code:
gapi.load('client', () => {
// now we can use gapi.client
// ...
});Then load api client wrapper:
gapi.client.load(
'https://cloudsupport.googleapis.com/$discovery/rest?version=v2',
() => {
// now we can use:
// gapi.client.cloudsupport
}
);// Deprecated, use discovery document URL, see https://github.com/google/google-api-javascript-client/blob/master/docs/reference.md#----gapiclientloadname----version----callback--
gapi.client.load('cloudsupport', 'v2', () => {
// now we can use:
// gapi.client.cloudsupport
});Don't forget to authenticate your client before sending any request to resources:
// declare client_id registered in Google Developers Console
var client_id = '',
scope = [
// See, edit, configure, and delete your Google Cloud data and see the email address for your Google Account.
'https://www.googleapis.com/auth/cloud-platform',
],
immediate = true;
// ...
gapi.auth.authorize(
{client_id: client_id, scope: scope, immediate: immediate},
authResult => {
if (authResult && !authResult.error) {
/* handle successful authorization */
} else {
/* handle authorization error */
}
}
);After that you can use Google Cloud Support API resources:
/*
Retrieve valid classifications to use when creating a support case. Classifications are hierarchical. Each classification is a string containing all levels of the hierarchy separated by `" > "`. For example, `"Technical Issue > Compute > Compute Engine"`. Classification IDs returned by this endpoint are valid for at least six months. When a classification is deactivated, this endpoint immediately stops returning it. After six months, `case.create` requests using the classification will fail. EXAMPLES: cURL: ```shell curl \ --header "Authorization: Bearer $(gcloud auth print-access-token)" \ 'https://cloudsupport.googleapis.com/v2/caseClassifications:search?query=display_name:"*Compute%20Engine*"' ``` Python: ```python import googleapiclient.discovery supportApiService = googleapiclient.discovery.build( serviceName="cloudsupport", version="v2", discoveryServiceUrl=f"https://cloudsupport.googleapis.com/$discovery/rest?version=v2", ) request = supportApiService.caseClassifications().search( query='display_name:"*Compute Engine*"' ) print(request.execute()) ```
*/
await gapi.client.cloudsupport.caseClassifications.search({});
/*
Close a case. EXAMPLES: cURL: ```shell case="projects/some-project/cases/43595344" curl \ --request POST \ --header "Authorization: Bearer $(gcloud auth print-access-token)" \ "https://cloudsupport.googleapis.com/v2/$case:close" ``` Python: ```python import googleapiclient.discovery api_version = "v2" supportApiService = googleapiclient.discovery.build( serviceName="cloudsupport", version=api_version, discoveryServiceUrl=f"https://cloudsupport.googleapis.com/$discovery/rest?version={api_version}", ) request = supportApiService.cases().close( name="projects/some-project/cases/43595344" ) print(request.execute()) ```
*/
await gapi.client.cloudsupport.cases.close({name: 'name'});
/*
Create a new case and associate it with a parent. It must have the following fields set: `display_name`, `description`, `classification`, and `priority`. If you're just testing the API and don't want to route your case to an agent, set `testCase=true`. EXAMPLES: cURL: ```shell parent="projects/some-project" curl \ --request POST \ --header "Authorization: Bearer $(gcloud auth print-access-token)" \ --header 'Content-Type: application/json' \ --data '{ "display_name": "Test case created by me.", "description": "a random test case, feel free to close", "classification": { "id": "100IK2AKCLHMGRJ9CDGMOCGP8DM6UTB4BT262T31BT1M2T31DHNMENPO6KS36CPJ786L2TBFEHGN6NPI64R3CDHN8880G08I1H3MURR7DHII0GRCDTQM8" }, "time_zone": "-07:00", "subscriber_email_addresses": [ "foo@domain.com", "bar@domain.com" ], "testCase": true, "priority": "P3" }' \ "https://cloudsupport.googleapis.com/v2/$parent/cases" ``` Python: ```python import googleapiclient.discovery api_version = "v2" supportApiService = googleapiclient.discovery.build( serviceName="cloudsupport", version=api_version, discoveryServiceUrl=f"https://cloudsupport.googleapis.com/$discovery/rest?version={api_version}", ) request = supportApiService.cases().create( parent="projects/some-project", body={ "displayName": "A Test Case", "description": "This is a test case.", "testCase": True, "priority": "P2", "classification": { "id": "100IK2AKCLHMGRJ9CDGMOCGP8DM6UTB4BT262T31BT1M2T31DHNMENPO6KS36CPJ786L2TBFEHGN6NPI64R3CDHN8880G08I1H3MURR7DHII0GRCDTQM8" }, }, ) print(request.execute()) ```
*/
await gapi.client.cloudsupport.cases.create({parent: 'parent'});
/*
Escalate a case, starting the Google Cloud Support escalation management process. This operation is only available for some support services. Go to https://cloud.google.com/support and look for 'Technical support escalations' in the feature list to find out which ones let you do that. EXAMPLES: cURL: ```shell case="projects/some-project/cases/43595344" curl \ --request POST \ --header "Authorization: Bearer $(gcloud auth print-access-token)" \ --header "Content-Type: application/json" \ --data '{ "escalation": { "reason": "BUSINESS_IMPACT", "justification": "This is a test escalation." } }' \ "https://cloudsupport.googleapis.com/v2/$case:escalate" ``` Python: ```python import googleapiclient.discovery api_version = "v2" supportApiService = googleapiclient.discovery.build( serviceName="cloudsupport", version=api_version, discoveryServiceUrl=f"https://cloudsupport.googleapis.com/$discovery/rest?version={api_version}", ) request = supportApiService.cases().escalate( name="projects/some-project/cases/43595344", body={ "escalation": { "reason": "BUSINESS_IMPACT", "justification": "This is a test escalation.", }, }, ) print(request.execute()) ```
*/
await gapi.client.cloudsupport.cases.escalate({name: 'name'});
/*
Retrieve a case. EXAMPLES: cURL: ```shell case="projects/some-project/cases/16033687" curl \ --header "Authorization: Bearer $(gcloud auth print-access-token)" \ "https://cloudsupport.googleapis.com/v2/$case" ``` Python: ```python import googleapiclient.discovery api_version = "v2" supportApiService = googleapiclient.discovery.build( serviceName="cloudsupport", version=api_version, discoveryServiceUrl=f"https://cloudsupport.googleapis.com/$discovery/rest?version={api_version}", ) request = supportApiService.cases().get( name="projects/some-project/cases/43595344", ) print(request.execute()) ```
*/
await gapi.client.cloudsupport.cases.get({name: 'name'});
/*
Retrieve all cases under a parent, but not its children. For example, listing cases under an organization only returns the cases that are directly parented by that organization. To retrieve cases under an organization and its projects, use `cases.search`. EXAMPLES: cURL: ```shell parent="projects/some-project" curl \ --header "Authorization: Bearer $(gcloud auth print-access-token)" \ "https://cloudsupport.googleapis.com/v2/$parent/cases" ``` Python: ```python import googleapiclient.discovery api_version = "v2" supportApiService = googleapiclient.discovery.build( serviceName="cloudsupport", version=api_version, discoveryServiceUrl=f"https://cloudsupport.googleapis.com/$discovery/rest?version={api_version}", ) request = supportApiService.cases().list(parent="projects/some-project") print(request.execute()) ```
*/
await gapi.client.cloudsupport.cases.list({parent: 'parent'});
/*
Update a case. Only some fields can be updated. EXAMPLES: cURL: ```shell case="projects/some-project/cases/43595344" curl \ --request PATCH \ --header "Authorization: Bearer $(gcloud auth print-access-token)" \ --header "Content-Type: application/json" \ --data '{ "priority": "P1" }' \ "https://cloudsupport.googleapis.com/v2/$case?updateMask=priority" ``` Python: ```python import googleapiclient.discovery api_version = "v2" supportApiService = googleapiclient.discovery.build( serviceName="cloudsupport", version=api_version, discoveryServiceUrl=f"https://cloudsupport.googleapis.com/$discovery/rest?version={api_version}", ) request = supportApiService.cases().patch( name="projects/some-project/cases/43112854", body={ "displayName": "This is Now a New Title", "priority": "P2", }, ) print(request.execute()) ```
*/
await gapi.client.cloudsupport.cases.patch({name: 'name'});
/*
Search for cases using a query. EXAMPLES: cURL: ```shell parent="projects/some-project" curl \ --header "Authorization: Bearer $(gcloud auth print-access-token)" \ "https://cloudsupport.googleapis.com/v2/$parent/cases:search" ``` Python: ```python import googleapiclient.discovery api_version = "v2" supportApiService = googleapiclient.discovery.build( serviceName="cloudsupport", version=api_version, discoveryServiceUrl=f"https://cloudsupport.googleapis.com/$discovery/rest?version={api_version}", ) request = supportApiService.cases().search( parent="projects/some-project", query="state=OPEN" ) print(request.execute()) ```
*/
await gapi.client.cloudsupport.cases.search({parent: 'parent'});
/*
Download a file attached to a case. Note: HTTP requests must append "?alt=media" to the URL. EXAMPLES: cURL: ```shell name="projects/some-project/cases/43594844/attachments/0674M00000WijAnZAJ" curl \ --header "Authorization: Bearer $(gcloud auth print-access-token)" \ "https://cloudsupport.googleapis.com/v2/$name:download?alt=media" ``` Python: ```python import googleapiclient.discovery api_version = "v2" supportApiService = googleapiclient.discovery.build( serviceName="cloudsupport", version=api_version, discoveryServiceUrl=f"https://cloudsupport.googleapis.com/$discovery/rest?version={api_version}", ) request = supportApiService.media().download( name="projects/some-project/cases/43595344/attachments/0684M00000Pw6pHQAR" ) request.uri = request.uri.split("?")[0] + "?alt=media" print(request.execute()) ```
*/
await gapi.client.cloudsupport.media.download({name: 'name'});
/*
Create a file attachment on a case or Cloud resource. The attachment must have the following fields set: `filename`. EXAMPLES: cURL: ```shell echo "This text is in a file I'm uploading using CSAPI." \ > "./example_file.txt" case="projects/some-project/cases/43594844" curl \ --header "Authorization: Bearer $(gcloud auth print-access-token)" \ --data-binary @"./example_file.txt" \ "https://cloudsupport.googleapis.com/upload/v2beta/$case/attachments?attachment.filename=uploaded_via_curl.txt" ``` Python: ```python import googleapiclient.discovery api_version = "v2" supportApiService = googleapiclient.discovery.build( serviceName="cloudsupport", version=api_version, discoveryServiceUrl=f"https://cloudsupport.googleapis.com/$discovery/rest?version={api_version}", ) file_path = "./example_file.txt" with open(file_path, "w") as file: file.write( "This text is inside a file I'm going to upload using the Cloud Support API.", ) request = supportApiService.media().upload( parent="projects/some-project/cases/43595344", media_body=file_path ) request.uri = request.uri.split("?")[0] + "?attachment.filename=uploaded_via_python.txt" print(request.execute()) ```
*/
await gapi.client.cloudsupport.media.upload({parent: 'parent'});