Support Requests

This project is no longer maintained, please migrate to Support Requests.

Support Requests is a GitHub App built with Probot that comments on and closes issues labeled as support requests.

Usage

Install the GitHub App for the intended repositories
Create .github/support.yml based on the template below
Start labeling issues as support requests

If possible, install the app only for select repositories. Do not leave the All repositories option selected, unless you intend to use the app for all current and future repositories.

Configuration

Create .github/support.yml in the default branch to enable the app, or add it at the same file path to a repository named .github. The file can be empty, or it can override any of these default settings:

# Configuration for Support Requests - https://github.com/dessant/support-requests-app

# Label used to mark issues as support requests
supportLabel: support

# Comment to post on issues marked as support requests, `{issue-author}` is an
# optional placeholder. Set to `false` to disable
supportComment: >
  :wave: @{issue-author}, we use the issue tracker exclusively for bug reports
  and feature requests. However, this issue appears to be a support request.
  Please use our support channels to get help with the project.

# Close issues marked as support requests
close: true

# Lock issues marked as support requests
lock: false

# Assign `off-topic` as the reason for locking. Set to `false` to disable
setLockReason: true

# Repository to extend settings from
# _extends: repo

Deployment

See docs/deploy.md if you would like to run your own instance of this app.

License

This software is released under the terms of the MIT License. See the LICENSE file for further information.